Contact support

support@yyzforgame.com

Include your player ID if available, app version, device model, what happened and the approximate time with your time zone. A screenshot can help. Do not send passwords, access tokens, payment-card details or identity documents. Email support is not an emergency service. For a privacy request, contact our Privacy Officer: support@yyzforgame.com.

Delete an account

1. Open Settings → About & Privacy → Delete Account.
2. Read the first confirmation, then continue.
3. Wait for the second confirmation countdown and confirm deletion.

The game signs you out and removes the local account session. The account becomes inaccessible immediately and no longer appears in social discovery. Permanent deletion is scheduled after 7 days; account data and backup copies are removed within 30 days of your request, as explained in the Privacy Policy. Starting again creates a new guest account. Deleted progress cannot be restored.

If the game cannot be opened, write to support@yyzforgame.com with the player ID or other non-secret information you have. We will explain what is needed to verify the account. You do not need to email us when the in-game deletion flow is available.

Changing phones, reinstalling or losing access

This version uses guest accounts and does not offer email binding or cross-device transfer. Progress is associated with the guest session on the current installation. A new phone, reinstall or cleared app data may start a new account. Do not uninstall or clear app data as a troubleshooting step when you want to keep progress. Record your player ID before replacing your device; a player ID alone does not prove ownership and recovery is not guaranteed.

Cannot connect or progress is missing

Check your internet connection, turn automatic date and time on, close and reopen the game, and install any available update. The release game requires a working connection to the server. If a fresh account appears unexpectedly, stop before deleting or resetting anything and contact support with your previous and current player IDs if available. Tell us whether you changed devices, reinstalled or cleared application data.

Report or block a player

In Friends, open the player card from the friend list, requests or recommendations, then choose Report or Block. Choose the closest report reason and keep any note factual. Reports are not shown to the reported player. Blocking removes the friend relationship and prevents friend requests and gifts in either direction. To remove a block, open Settings → About & Privacy → Blocked Players.

We aim to review safety reports within 24 hours. If you cannot use the report button, email support with the player ID, the name you saw and an approximate time.

Summoning, items and purchases

The Summon screen’s Rates page explains hero probabilities and guarantee rules. Summoning is random and may produce repeated heroes. If an earned reward appears missing, send the mode, time and player ID so we can review the server record. This version has no in-app purchases and does not ask for credit-card information.

Privacy and accessibility

You may ask for help accessing these pages, request a different readable format, or describe an accessibility problem by email. For access, correction, deletion or a privacy complaint, contact support@yyzforgame.com. Please send only the information needed for your request.